Returns & Refunds Policy

At Rebel Bark, we want you and your dog to love your order. If something isn’t quite right, we’re happy to help.

You can return unused items within 14 days of receiving your order for a refund or exchange.

To be eligible for a return, items must:

For hygiene and safety reasons, we may refuse returns that arrive used or not in resellable condition.

If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery with:

We’ll sort it as quickly as we can.

The following items cannot be returned unless faulty:

Customers are responsible for return postage costs unless the item is faulty or we made an error with your order.

We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Once your return has been received and inspected, refunds will be processed back to your original payment method within 5–10 working days.

Original shipping costs are non-refundable unless the return is due to our error.

Need a different size or colour? Contact us and we’ll do our best to help arrange an exchange, subject to stock availability.

For any returns or order issues, please contact:

Email: [your email here]
Website: [your website here]

If you want, I can also make you:

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