Terms of Service

Welcome to Rebel Bark. By using our website and placing an order, you agree to the following Terms of Service. Please read them carefully before purchasing from us.

1. General

These Terms of Service apply to all users of the website, including browsers, customers, and anyone purchasing products from us.

We reserve the right to update or change these terms at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.

2. Products & Pricing

We do our best to ensure product descriptions, images, colours, and pricing are accurate. However:

  • Colours may vary slightly depending on screen settings

  • Measurements may have minor variations

  • We reserve the right to correct errors, inaccuracies, or omissions at any time

All prices are listed in GBP (£).

We reserve the right to:

  • Modify or discontinue products without notice

  • Refuse or cancel orders at our discretion

  • Limit quantities purchased per customer

3. Orders

Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to cancel orders for reasons including:

  • Suspected fraud

  • Pricing or stock errors

  • Incomplete or incorrect customer information

If your order is cancelled after payment, a full refund will be issued.

4. Shipping & Delivery

Estimated shipping times are provided as guidelines only and are not guaranteed.

Rebel Bark is not responsible for delays caused by:

  • Postal or courier services

  • Customs processing

  • Weather or unforeseen circumstances

Customers are responsible for providing accurate delivery information. We cannot refund orders sent to incorrectly entered addresses.

5. Returns & Refunds

Please refer to our Returns Policy for full details regarding returns, exchanges, and refunds.

We reserve the right to refuse returns that do not meet our return conditions.

6. Product Safety & Responsibility

Our products are designed for pet use under supervision.

It is the customer’s responsibility to ensure products are suitable for their dog’s size, strength, behaviour, and individual needs.

No pet accessory is indestructible. Customers should regularly inspect products for wear and discontinue use if damage occurs.

Rebel Bark accepts no liability for injury, loss, or damage resulting from misuse, improper fitting, or failure to supervise pets while using our products.

7. Intellectual Property

All website content including:

  • Logos

  • Branding

  • Product names

  • Images

  • Graphics

  • Text and designs

remain the property of Rebel Bark and may not be copied, reproduced, or used without written permission.

8. Privacy

Any personal information submitted through the website is handled in accordance with our Privacy Policy.

We do not sell customer information to third parties.

9. Limitation of Liability

To the fullest extent permitted by law, Rebel Bark shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes rights available under UK consumer law.

10. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the courts of England and Wales.

11. Contact Information

For questions regarding these Terms of Service, please contact:

Email: customersupport@rebelbark.co.uk